If your battery is internal (not easily removed without unscrewing the bottom panel, please submit a tech ticket.
If your laptop does not turn on: U unplug from power Remove the battery Wait 10 seconds Plug into power with the battery still out Press the power button If the laptop powers on, let the device fully load Windows. Then go to shut down. Once it is shut down, unplug from power and replace the battery. Plug back into power. If it fails to boot again, the battery will need to be replace, please submit a tech ticket.
If the laptop fails to boot after following these steps, please create a new ticket.